Find a task

Audience: Anyone who knows what they want to do but not what Manager calls it.

Manager's pages are named after what a feature is: First control, Faulty, Changes report. You usually know what you want to do: "start the course from a normal control", "a box died", "get the new card numbers into next week". This page lists tasks under the ways people ask for them and links straight to the section that answers each one.

Each entry starts with the task, then other ways it's often asked (also), then the section that covers it. If your task isn't here, try the search box at the top of the page, or ask the built-in assistant.

Setting up the event

• Copy last week's event for this week: also clone an event, use an event as a template → Duplicating an event
• Set up an event from Eventor: also download entries from Eventor, pull the event off the federation site → Creating the event
• No courses after the Eventor import: also where are the courses → After import
• Import entries, courses or classes: also load the entry list, bring in a file → Where to import
• Entries are in Excel, or come from OE2010: also spreadsheet of entries, CSV → Importing entries from a CSV
• Re-import a corrected file without duplicating anyone: also late entries file, update the entries → Re-importing
• Remove withdrawn entries when re-importing: also scratchings, entries missing from the new file → When a file is missing competitors or classes you already have
• A carnival file that covers three days: also one file for several races → When a file holds more than one race
• Club training with nothing set up beforehand: also no entries, no course file, come-and-try → Low-key events
• Make courses from the first runner's card → Auto create courses and classes
• Type a name in at download → Quick name entry on download
• Move an event to another laptop: also send the event file, hand the event over → Moving an event to another computer
• What to check before the event → Pre-event checklist

Controls and courses

• Use a normal control as the start or the finish: also no start unit, start box left behind, a regular control as the start, one "meta" control for start and finish → Starting or finishing at a numbered control
• A control unit died and nobody could punch it: also void a control, remove a control from the course → Faulty
• The wrong unit went out in the forest: also station swapped, control has the wrong number → Renumbered or swapped controls
• A control's clock is wrong: also daylight saving, all its times are out by an hour, drift → Time Offset
• A radio finish shows up as a control: also phantom control, start punches not recognised → Start, Finish and Check codes
• Choose which splits the leaderboard shows: also too many radio columns, a split is missing → Marking radio controls and setting their priority
• Take a road crossing or neutral zone out of the time: also dead time, untimed leg → Untimed legs (road crossings)
• Score-O or rogaine course: also controls in any order, points, time limit penalty → Score and scatter courses
• Duo, or bike-and-run on one card → Classes whose competitors do every course
• Optional controls ("34 or 35") → Courses with skips
• Forked courses imported as separate courses: also butterfly, gaffling, variations → Combining forked courses into variations
• A runner ran a different course from their class: also lock a runner to one course → Course pools and locking a competitor to a course
• Make one class per course → Auto-creating classes from courses
• Reorder classes on the results → Class sort order
• Team shares one card, loops in any order: also star relay, butterfly → Star relays
• Georeference the map → Calibrating the map
• Will the radios reach the finish?: also plan radio coverage → Radio control placement
• Add a repeater → Relay radios

Competitors, clubs and bibs

• Change many runners at once: also mass edit, grid edit → Editing many competitors at once
• Mark the no-shows: also bulk DNS, non-starters → Marking non-starters (Set DNS)
• Two runners on one card, or swap cards: also borrowed card, club card → Card numbers and Hire cards and shared cards
• A family wants to start together, or parents apart: also childcare swap → Start requests
• Entries to Excel → Exporting the entry list
• Start numbers, or the same bib every day: also race numbers → Bib numbers
• Bibs from a spreadsheet → Importing numbers from a file
• Number relay teams' bibs (101.1, 101.2…) → Team bibs
• Add my own field, such as an emergency contact → Custom fields

Start times

• Everyone starts together: also gun start, mass start → Event mass start
• Wave starts, or one class on its own mass start → Class mass start
• Runners start when they punch: also free start, start when ready, punching start → Punched starts
• Push every start back: also delay the start, postpone → Moving every start time
• A runner forgot to punch the start: also huge race time, timed from midnight → A runner with no start time
• Draw a start list: also random draw, intervals → Drawing start times
• Keep clubmates apart in the draw: also club separation → Draw algorithms
• Seed by ranking, best runners last: also seeded start → Drawing by ranking and Seeding from the IOF world ranking
• A national ranking list for seeding → Importing rankings
• Leave vacant slots for late entries: also vacancies → Details
• A class got no start times from the draw → Classes that start together aren't drawn
• Start times won't allocate → When allocation is refused
• Get the old start list back after a re-draw → Changes write live
• Give a late entry a start time → Giving them a start time

Relays, carnivals and knock-outs

• Set up a three-day event: also multi-day, league, series → Multi-stage events: from scratch
• Pursuit or handicap start for the last day: also chasing start, jaktstart → Chasing starts
• A runner appears twice, or is missing, in the overall results → Matching competitors across the stages
• Drop the worst day: also best of N, league points → Scoring
• Relay and individual classes on one day → Mixed events
• Send waiting relay runners out: also omstart, restart, changeover closed → Restarts (omstart)
• A shared card's download went to the wrong leg → One card per leg; shared and hire cards
• A mixed-club relay team with no placing: also composite team → Official and unofficial teams
• Knock-out sprint heats → Setting one up

On the day: downloads, punches and fixes

• Is everyone back?: also missing runner, still in the forest → Safety check: the short version
• Who is still out on the course → Seeing who is still on course
• Runners who went home without downloading → The Pending dialog
• A card won't read, so type it in by hand → Manual downloads
• A runner ran the wrong course or class: also unknown card → Fast fixes right after a download
• A runner forgot to clear their card: also all the splits are wrong, old punches → A card that still holds a previous run
• The same card used for two courses: also ran twice → More than one run on a card
• Accept a mispunch the jury approved: also give OK anyway, mark a control visited → Competitor results
• Enter a finish time by hand: also no finish punch, stopwatch time → Typing a time in by hand
• The start or finish unit died or was left behind → Controls and hardware and Starting or finishing at a numbered control
• Neutralise a leg after the race: also take a road crossing out → A leg that should not count
• The start was held up → A start that was interrupted
• A lost card, or two runners on one card → Lost cards and shared cards
• Entries on the day: also EOD, walk-ups → You can add people at any time
• Undo a DNS for someone who ran → Marked DNS, then they turn up
• Withdraw or scratch an entry → When someone isn't running after all
• Mark everyone who didn't start as DNS: also mass DNS → Marking no-shows as DNS
• Remove a phantom radio punch → Suppressing or deleting a stray punch
• Radio punches are missing: also resend from Prime → Recovering missed punches
• Use another system's radio controls: also SIRAP → Punches from another system
• Read a control unit's backup memory → Reading a station
• The printer isn't printing splits → When nothing prints
• A mispunch's splits didn't print straight away → Mis-punches wait before they print
• A Brother label printer on a laptop won't print → Which printers a laptop can print on
• Stickers for the results board → Result labels for the results board
• Who still has a hire card → Track what is out during the event
• Open the registration desk on another laptop: also rego → Opening the desk
• Live results on the internet: also liveresultat → Publishing to liveresultat
• Reopen an event after finishing it: also undo finish, a late runner → Restarting an event you've already finished
• The laptop died mid-event: also failover, backup computer → Take over on the standby and If the event is already live

Results and statuses

• Change a runner's status by hand: also force OK, the status keeps reverting → Operator overrides
• Give a runner a time penalty or credit → Time penalties and time credits
• Someone punched the finish but shows DNF → How a DNF happens
• What OK* or an italic row means: also radio finish, card not read yet → Provisional vs final OK
• Set a time everyone must be back by: also courses close, cut-off, overdue → Course closure
• A night event finishing after midnight: also negative race time → Races that cross midnight
• Two runners on the same time: also dead heat, photo finish, tie → How results are ordered
• Times to tenths or hundredths: also sub-second, milliseconds → Timing to the second or to fractions of a second
• What NP, OOC or NC mean: also non-competitive → The status values
• Hide elite results until the last start: also embargo, quarantine → Results quarantine

Hardware: cards, units and readers

• Program a control unit's code or mode: also SI-Config, set the station number → Changing the settings
• Program a box of units in one go: also consecutive codes, beacon or SIAC mode → Programming many units: batch mode
• Set the time on SI units → The station clock
• A card wasn't cleared, or has old punches → Common problems
• SI Card 5 afternoon times are wrong → SI Card 5's twelve-hour clock
• Use EMIT cards: also brikke, MTR4 → EMIT cards
• The card reader won't connect: also BSM8 not found, COM port → A SportIdent or EMIT reader isn't detected
• The card reader doesn't show on a Mac → SportIdent USB stations on macOS
• Punches show as "Unknown": also wrong card number → Punches arrive but don't land on a competitor
• Send radio punches to other timing software: also SIRAP, OE12, TCP → Radio punches

Screens and spectators

• Put results on a TV: also arena display, results screen → Creating a screen
• Split classes across several TVs → Creating a set of TV screens
• A TV stopped updating → Keeping an eye on a running screen
• A start list on a TV: also start board → A start times screen
• Show only the podium → Max places per class
• A screen for the announcer: also speaker, commentator → Opening Commentary
• Results on runners' phones: also QR code, mobile results → Getting people onto it
• A self-serve results touch screen: also results terminal → The kiosk
• A start beeper or countdown clock → Start clock
• The start clock makes no sound → Beeps
• A call-up screen for the pre-start boxes → Starters
• Who hasn't downloaded yet: also went home without downloading → Pending downloads
• A finish or arena camera: also webcam → Video
• A TV that boots straight into the start clock: also Raspberry Pi, kiosk mode → Starting a screen on its own

After the event

• Results export is refused: also "Event not finalised", Eventor upload blocked → Settling everyone first
• A protest or the jury changes a result → When a result is disputed
• Prize-giving or medal list → Prize-giving and the results board
• Results to Excel or a spreadsheet → What you can export and where
• A world ranking file, one list per course: also WRE → Combining classes for the world ranking
• Carry new card numbers into next week's event → Changes report
• Who changed this runner?: also change log, history → One competitor's history

The computer, network and backups

• Forgot the PIN, locked out → The tray icon (Windows) and Access protection
• Another laptop can't connect: also firewall → Other devices can't reach Manager at all
• The browser says "connection is not private" → Trusting the certificate
• Manager crashed or keeps restarting → If Manager stops unexpectedly
• Where are my event files? → Where your data is stored
• Run Manager on a computer with no screen → Running Manager on a computer with no screen
• I can't find my event: also event disappeared → An event isn't in the events list
• A runner appears twice after a re-import → A re-import added a second copy of some competitors
• Undo a bad import, or restore a backup zip → Restoring an event
• Recover a deleted card download → Card downloads are always kept twice
• Back up to a USB stick → External drive backup
• Coming from MeOS or OE2010 → How is this different to what I've used before?
• A demo or practice event → A shortcut: add a sample event

Related

• Concepts and glossary: what the terms on this page mean
• Troubleshooting: symptoms and their fixes
• Resolving issues on the day: fixing a result during the event
• Built-in assistant: ask in your own words from inside Manager