meshO Manager

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Resolving issues on the day ​

Audience: Timing operators dealing with problems during the event.

Recipes for the things that commonly go wrong during a live event. Each is a short symptom → fix. Most fixes live on the competitor's record or the control's record, so two moves cover the majority of them:

  • Open a competitor — click their name in the Competitors list, in the download history on the Download Card page, or via Quick Competitor Actions on the dashboard. Their dialog has tabs for Details, Result, Radio Punches, Card Downloads, and Overrides.
  • Open a control — click it on the Controls page to reach the Edit Control dialog.

Tip: Manager re-evaluates results automatically after a fix — change a start time, status, class, or punch and the race time and standings update within a few seconds. There's no separate recalculate step.

Competitor results ​

Still "On Course" long after they finished. Their card hasn't been downloaded and no radio finish has arrived, so Manager still thinks they're out. Download their card — that produces the authoritative result. If they crossed a radio finish but haven't downloaded yet, they already show as a preliminary OK (the Pending count on the dashboard) and will finalise when the card is read. If they retired or have no card, set the status by hand (below). See Safety check.

A finish but no start time. Race time can't be worked out without a start. Give the competitor a start time — an allocated start on their record, or a punched start if you run punching starts. See Start times.

A status that's wrong, or you need to approve or disqualify. Open the competitor, go to the Result tab, and change the Status. Most statuses are free operator overrides — DNF, DNS, Disqualified, Out of competition, Overtime and the like stick as you set them. OK is the exception: you can't force it on a competitor whose card doesn't support a clean result — Manager re-evaluates OK against the punches, so setting it on someone still missing a control is corrected straight back to MP (and OK always needs a race time). To turn a genuine MP or DNF into an OK, fix the underlying punches — override the missing control on the Overrides tab — and the result follows. This is enforced on the server, so it can't be bypassed from the screen.

Note: Manager won't let you reset a competitor to None (no result) while there's real evidence they took part — a recorded race time, a downloaded card, a start punch, or radio punches. It tells you which evidence is blocking the reset, so you don't accidentally erase a genuine result. Clear the evidence (e.g. delete the stray download) first if you really mean to.

Card reads but the competitor isn't in the list. Assign the download to an existing competitor, or add a new one, right from the Download Card page. The same handles a wrong hire card — assign the download to whoever actually ran it.

Wrong course or class, after the download has scrolled off screen. Open the competitor (or the download's detail dialog from the history table) and change class / course & re-check to re-evaluate against the right one. See Downloading cards.

A punch is missing, or a time is wrong, on a downloaded card. Open the competitor and use the Overrides tab. You can override the start or finish time, and add, edit, or remove an individual control punch. Overrides are available once the card has been downloaded (or the course is otherwise resolved). This is also how you key in a time by hand when a unit misbehaved — there's no separate manual-entry screen; you override the finish (or punch) time here.

The same card was used by two competitors. Reassign each download to the right person from the download's detail dialog, then correct the card number on each competitor's record (via Quick Competitor Actions or their Details tab) so future downloads match the right runner. See Downloading cards.

Controls and hardware ​

A control's clock was off — all its punches are shifted. Open the control and set a Time Offset (a +/− correction in HH:MM:SS). It's applied to every punch recorded against that control — card downloads and radio punches alike — and retrospectively, so fixing it after downloads have come in re-times the affected punches. See Time Offset.

A control unit failed and was swapped for one with a different number. Open the control and set its Replacement Code so punches on the new number count as the original control. See Renumbered or swapped controls.

A control unit died and wasn't replaced. Open the control and mark it Faulty (on the Faulty tab). A faulty control is dropped from the course requirements, so competitors aren't penalised with a missing punch for a control that wasn't working. See Faulty controls.

A radio control stopped reporting, or forwarding dropped. The dashboard's Radio Controls card flags a control that's gone quiet, and the Radio Punch Forwarding card shows whether punches are still being forwarded.

Bulk and admin fixes ​

Marking all the no-shows DNS at the end. From the Competitors list, use Set competitors DNS. Choose which statuses to sweep — None (never turned up) and On Course records with no radio punches (a start record but no evidence they ran) — and which classes, and the matching competitors are set to Did Not Start. This is the tidy-up that clears the On Course count once you're sure everyone's accounted for. See Safety check.

Adding a late entry after the event has started. Classes and courses stay editable mid-event, so a late entry is just a new competitor. Add them from Quick Competitor Actions on the dashboard or from the Competitors list, give them a class (and card), and they're in. See Late entries.