Troubleshooting

Audience: Anyone hitting an error or unexpected behaviour in Manager.

Symptoms, likely causes, and fixes — ordered by how likely you are to hit each one.

Status: Stub — not yet written. Expect this page to grow as operators feed back real-world problems.

What this page will cover

Starting Manager

[ ] Manager won't start / crashes on launch
[ ] Certificate not trusted / MSIX won't install
[ ] Previous version not fully uninstalled

Connecting hardware

[ ] meshO Prime isn't detected on any COM port
[ ] COM port opens but no messages arrive
[ ] Connection keeps dropping
[ ] SI reader not detected

Data

[ ] Imported event shows no competitors / classes
[ ] Duplicate competitors after a re-import
[ ] Can't find a specific event in the Events list
[ ] Unexpected statuses after an import

During the event

[ ] Punches arriving but not landing on competitors
[ ] Radio punches stopped suddenly
[ ] Screens are blank or stuck
[ ] Dashboard shows alerts I don't understand
[ ] Time on a radio / SI box is wrong

Logs and diagnostic data

[ ] Where Manager keeps its logs
[ ] How to grab a capture file for bug reports
[ ] Useful information to attach to a support request
[ ] Repairing a corrupted event — see Backup and restore